Frequently Asked Questions

Q: Do I have to put each letter on individually?
A: The vinyl letters come pre-spaced so that you can apply the letters all at once.
 
Q: Will the vinyl work on any surface?
A: Vinyl letters will stick to any smooth or lightly textured surface. For example: walls, wood, smooth metal, glass, and most floor tiles.
 
Q: What if I need to remove the lettering from my wall?
A: To remove, heat the lettering with a blow dryer. Once the vinyl is warm, use your fingernail or tweezers to lift one of the corners. Gently pull the vinyl lettering off. Some darker paints will fade over time due to sun exposure. This causes the area under the letters to be darker than the surrounding wall color.
 
Q: How do I pay?
A: You can pay by mail delivery, when you pickup your order or by Pay Pal.
Mail delivery
Send check or money order to:

     It's a Sign!
     1555 West 700 South
     Syracuse, UT 84075


Once payment is received, your order will be shipped

Pickup: You may pay by check, money order, or cash at the time of pickup Please call to schedule a time for pickup

Any returned checks will be subject to a $20.00 handling fee.

Pay Pal: Once your order is placed, an invoice will be e-mailed to you and at that time you can send payment through Pay Pal. Be sure to include your e-mail address on your order form.
 
Q: What size of lettering should I order to fit on my board?
A: We recommend the following:
Board Size Plain Edge Routed Edge
4 x 12" 3 x 11" 2.85 x 10"
6 x 6" 5 x 5" 4.5 x 4.5"
6 x 18" 4.5 x 16" 4 x 15.5"
6 x 24" 4.5 x 22" 4 x 21.5"
6 x 36" 4.5 x 34" 4 x 33.5"
8 x 8" 7 x 7" 6.5 x 6.5"
8 x 24" 6 x 22" 5.5 x 21.5"
8 x 36" 6 x 34" 5.5 x 33.5"
8 x 48" 6 x 46" 5.5 x 45.5"
12 x 12" 10.5 x 10.5" 9.5 x 9.5"
  For overlays, order the vinyl half the height of the background vinyl.
 
Q: How do I determine the height of the vinyl lettering?
A: The height is determined by measuring the tallest point and the lowest point of the phrase. For example, a phrase that says, "Always Kiss Me Goodnight", would be measured from the top of the capital 'A' in 'Always' to the bottom of the 'y' in 'Always'.
 
Q: How do I apply my custom vinyl lettering?
A: Use these steps to apply your custom vinyl lettering:
1. Position Your Lettering:
Mark out some guidelines on the surface you’re applying the vinyl to ensure your lettering will go on straight. Align your vinyl lettering to the surface, using the guidelines that you marked. Tape the vinyl lettering to the upper edge of the guidelines to keep it in position.
2. Remove the Backing Paper:
Flip-up the vinyl lettering and peel off the backing.
3. Rub the Vinyl Letters/Graphics
Rub over the vinyl lettering or graphics to securely adhere them to your surface. Work from the center to the outside edge on both sides.
4. Remove the Transfer Paper
Carefully peel off the transfer sticking paper to reveal your vinyl lettering or graphics.
Q: Does It’s A Sign! have a Satisfaction Guarantee?
A: If for any reason you are less than completely satisfied with our product, simply return the lettering to us within 30 days of receiving it and we will recut it for you or issue you a refund**. It's as simple as that! Maintaining your complete happiness and success as our customer is the only way we can hope to succeed ourselves. **For refunds on orders over $50 we retain a 20% restocking fee to help offset the materials and labor that went into your custom order. We do not resell returned custom lettering so this fee helps to mitigate the loss.
Copyright © 2011 It's a Sign!, Inc. All rights reserved.